FinTech Onboarding Platform

The situation

The CEO of the European arm of a global payments technology company made a high profile commitment to reduce the time it took to onboard businesses wanting to issue the company’s payment cards to their own customers. It was taking, on average, over 9 months and the aim was to reduce this to just 4 weeks.

An Onboarding Platform was to be key to achieving this goal and ensuring that the company remains a competitive player in this market. The entire onboarding application process was to be completed and managed from within this new, web based platform. The product had to meet strict security and compliance requirements and had to be delivered in 3 months.

Our solution

Using the very latest technologies, including Angular and MongoDB, we built the onboarding web platform and it was delivered on time. We created a powerful, easy to use system that has significantly changed both the process for applicants and the management of applications by the company’s onboarding team.

The platform enables applicant companies to complete the entire application process on-line via a series of web forms. They can upload and download the various documents that form part of the application process and can easily view the progress of their application via on-screen visual indicators. Summary screens allow applicants to check and edit their data before submitting it.

The applicant data, entered into web forms, is automatically received by the onboarding team in the slick back end admin system. If the onboarding team require clarification of an answer provided by the applicant, they can unlock an individual form field and raise a question, or send a note, from within the admin system. The question is received by the applicant via the platform's Notification Centre.

The build of this bespoke system played a significant part in the onboarding project being described by this global company as 'the best of the best'.

This system was developed upon our Core Business Platform.